FAQ
What is TRYBE?
TRYBE is a premium lifestyle brand inspired by identity, heritage, and community. We create timeless apparel that allows people to proudly represent where they come from.
Where do you ship?
We currently ship to:
- United States
- Canada
- United Kingdom
More countries will be added soon.
How long does shipping take?
Because each item is made to order:
- Production: 2–5 business days
- Shipping (U.S.): 3–7 business days
You'll receive a tracking number as soon as your order ships.
Are your hats made to order?
Yes. Every TRYBE hat is produced after your order is placed. This helps reduce waste and ensures each product is made specifically for you.
What size are the hats?
Our trucker hats feature an adjustable snapback closure and are designed to fit most adults comfortably.
What is your return policy?
We accept returns only for items that arrive damaged, defective, or incorrect.
Please contact us within 7 days of delivery at hello@trybegang.com with your order number and photos of the issue.
For full details, please visit our Refund Policy.
Can I exchange my hat?
Because every item is made to order, we do not offer direct exchanges. If your order arrives damaged or incorrect, we'll gladly replace it.
How do I care for my hat?
To keep your hat looking its best:
- Spot clean with a damp cloth
- Do not machine wash
- Air dry only
- Store in a cool, dry place
Do you offer custom hats?
Not at this time, but we're always exploring new collections and limited-edition releases. Follow us on social media to stay updated.
How can I contact TRYBE?
We're happy to help.
Email: hello@trybegang.com
We aim to respond within 1–2 business days.
How can I stay updated on new drops?
Join our email list and follow us on Instagram and TikTok for new releases, exclusive drops, and community updates.